Pharmacies have an important role in providing quality healthcare. These questions are about community pharmacies, by which we mean places you would use to get a prescription or buy medicines which you can only get from a pharmacy (this could be for yourself or for someone else, and includes online pharmacies). We don’t mean hospital pharmacies or the part of a pharmacy where you buy beauty or general products.
We realise that you may have experienced difficulties in going to a pharmacy over the last few months, and that there have been delays beyond the control of the pharmacy staff in dispensing your prescriptions. These will have been due to COVID-19 as well as national drug shortages which have become more of a problem over the last couple of years. We would like to understand your experience of going to a pharmacy before and during the pandemic so that we can best plan for services going forward.
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